Terms and Conditions
Terms & Conditions
Terms & Conditions
All regular prices are for an 8 HOUR RENTAL term. Earliest deliveries start from 8am on the day of the event, unless other arrangements have been made. Pickups can range up to 2 hours after the end of event, however, SETXPR does its best to arrive for pickup on time. It is required to have a least a 1-HOUR WINDOW for delivery and pickup so drivers can make all deliveries on time, otherwise delivery and pickup times are NOT GUARANTEED. Latest pickup time is 8pm. If the event goes late into the night, it is recommended to choose the overnight option (additional fees will be added), and Southeast Texas Party Rentals will then pick up the following morning between 8am and 12pm.
SETXPR has two pickup windows (8:00 AM - 12:00 PM and 4:00 PM to 8:00 PM). You may choose to keep the unit past the pickup time for an additional fee.
IT IS REQUIRED that SETX PR drivers have permission and access to rental equipment if you will not be home at the time of scheduled pickup. Pickups will begin from your requested time, and not before, but can range up to 1-2 hours after, as drivers have several pickups and may be delayed. SETX PR will do its best to arrive timely, however, if we are delayed, we will contact you via text or phone. If you are finished using rentals before the pickup time, you can request an early pickup in
SETXPR messaging system
and we will schedule you in the next available time slot for your pickup. IF YOU ARE RENTING A WET BOUNCER OR WATER SLIDE, please leave blower(s) turned on until driver arrives for pickup. All other bouncers, you may simply unplug the unit until the driver arrives for pickup. If the driver is delayed for any reason, you will be notified via text or phone immediately. Overnight pickups will occur the next morning between 8am and 12pm.
Providing adequate electricity (at least 20 Amp breaker per unit) is solely the Customer’s responsibility. Customer must make sure there is an adequate number of electrical outlets with sufficient power to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a generator will be required.
A 50-foot extension cord will be provided for all inflatable rentals. All extension cords are 3-prong cords that are UL and CE approved.
Inflatables can be set up on grass, concrete and asphalt. We can set up on DIRT, however, there is a $50 CLEANING FEE applied to wet jumpers and water slides set up on wet dirt or muddy areas. It is the Customers’ responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Southeast Texas Party Rentals discovers there is not enough space for setup, then a cancellation fee will be applied up to the full amount of the rental. Hills and slight inclines in the setup area should be no more than 5 DEGREES. Gates and walkways have to be a MINIMUM OF 3.5 FEET WIDE FOR ALL INFLATABLES.
Water slides require a regular garden hose (NOT PROVIDED) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. If the Customer wishes to provide mats for extra cushion, PLEASE INFORM DRIVER so these can be placed during set up process. Water should be turned off when the water slides are not being used. Please leave water slides blowers running for at least 2 hours before pickup. The driver will turn unit off at pickup time. NO SILLY STRING, SLIME, CANDY, FOOD, SHARP OBJECTS, SHOES allowed on slides at any time. Silly String and Slime damage the slides, and an EXTRA FEE WILL BE CHARGED if this occurs.
Customer must make sure setup
site is ready
, (lawns are mowed, vehicles/obstacles are out of the way, ANIMAL FECES ARE REMOVED, setup location is cleared) before the driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, the driver may need to reschedule your delivery at a later time (this is necessary so all Customers receive their rentals timely), in which case an additional delivery fee will be applied.
Please be ready to inform the driver of the existence of any underground utilities (phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment or landscaping resulting from equipment installation.
Southeast Texas Party Rentals accepts all major credit cards or cash. Payment can be made online at time of reservation or with cash or card on delivery date. SETXPR also requires a CREDIT CARD BE ON FILE at time of reservatoin as a security deposit.
If you are paying cash please have the exact cash amount for the balance due since our drivers do not carry change.
Damage to Unit:
Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition, if any inflatable, not designated for wet use is found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying, and re-rolling expenses at a rate $50. You will be notified of these additional charges at the time of pick up.
If a Customer decides to cancel their reservation, they must do so 48 HOURS before their reservation day at the very latest, unless there is rain in the forecast (then see Rain Policy). If the Customer cancels their order after 48 hours before the rental date, they will be charged the ENTIRE RENTAL AMOUNT unless there is rain in the forecast (see Rain Policy). To cancel your reservation leave a message in
SETXPR messaging system
In case of rain or severe weather conditions (high winds exceeding 15 mph) during your rental date, the customer is allowed to cancel the reservation by 7:00am the same day as event without any cancellation fee (also will pertain to forecasts with probabilities of rain or high winds greater than 50% likelihood). CUSTOMER MUST CONTACT AND CANCEL BEFORE 7AM ON THE DAY OF THE EVENT. Voicemail and emails before 7am are accepted for cancellation. If the Customer cancels the order, it will be cancelled for the rest of the rental period with no guarantee that SETXPR can deliver if weather conditions improve. If the Customer decides to proceed with the order even though the weather forecast calls for rain, but it is not actually raining at the time, then SETXPR will go ahead and deliver the order. HOWEVER, if it does start to rain during the rental time, SETXPR reserves the right to cancel the order, due to safety concerns, WITH NO REFUND PROVIDED! During inclement rain/weather, it is unsafe for ANYONE to play inside the inflatables, therefore we DO cancel orders during rain/inclement weather days. IT IS THE CUSTOMER’s RESPONSIBILITY TO CONTACT SETXPR TO CANCEL OR GO THROUGH WITH THEIR ORDER DURING THESE INCLEMENT WEATHER DAYS BEFORE 7AM. IF THE CUSTOMER DECIDES TO CANCEL THE ORDER AFTER THE DRIVER HAS ARRIVED AT THE LOCATION, SETXPR RESERVES THE RIGHT TO CHARGE THE CUSTOMER A CANCELLATION FEE FOR NOT CONTACTING PRIOR TO DELIVERY.
Tables, Chairs and Umbrellas:
When delivering tables and chairs, SETXPR DOES NOT SET THESE ITEMS UP, we simply stack them in the area you request. After use, the tables and chairs should be stacked prior to CTPR’s arrival for pickup. Customer can request the option to have CTPR set up and tear down, and a fee will be applied to your order (the fee is determined based on the number of tables and chairs being set up.
All of CTPR’s concession machine rentals are table-top and do not come with a table/stand. Our cotton candy, snow cone and popcorn machines come with accessories needed for 50 servings. We have additional cotton candy floss, snow cone syrup, popcorn/butter, cones and popcorn bags available for purchase if more are needed. NOTE: The snow cone machine rental does not include ice cubes. It is recommended to have 25-35 pounds of ice for every 50 servings. Our driver will take the responsibility of instructing the Customer on the proper operation of your concession rental.
Reservations & Permits
A park permit is required at some parks. You will first need to contact the proper athorities in the city you will be having your park party to obtain your permit and reservation. When obtaining your permit from the Park Athority, inform them that SETXPR will be providing your unit(s). If the Customer sets up a delivery from SETXPR and has not obtained a permit and reservation from the park athority, park officials may require the inflatable to be picked up during the event, in which case there will be no refund.
Some parks offer electricity to you for a fee (inquire with the park, as not all parks provide this service). If this power is not available, you will need to provide a generator.
Water units cannot be set up at parks unless a dedicated water supply and water hose are provieded by the customer. This is something that parks may not provide for their guests. If you rent a water unit for your home, SETXPR does not provide the water hose.
Supervision of Inflatables:
The Customer is responsible for supervising the safety and conduct of all participants using SETXPR products. There MUST BE a responsible and mature adult supervising the operation of the units AT ALL TIMES. Safety of all of the participants in the units is the RESPONSIBILITY OF THE PERSON SUPERVISING. All units come with safety instructions, and should be read and understood by any and all people supervising. Participants inside the units SHOULD NOT AT ANY TIME be allowed to do anything that is prohibited by the safety rules. Blatant disregard of these safety rules may result in serious physical injuries. NOTE: Additional fees may be incurred by any damage caused by the use of SILLY STRING, food or other items not allowed in units. IT WILL BE THE PARENTS’ RESPONSIBILITY TO ENSURE ALL PARTICIPANTS/CHILDREN FOLLOW THE GUIDELINES DURING THE RENTAL PERIOD.
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